What if I have a maintenance request?

Update: As of early June, all of our communities have reopened, and we have resumed normal maintenance services, with added precautions: We are requiring residents to select a time window in which our staff will be in the apartment, and encouraging residents to vacate the apartment during that time, as well as requiring full PPE usage by our maintenance staff at all times they are in the apartment.

Given the current conditions, our maintenance team will only be handling critical (emergency) service requests at this time. However, we ask that you please continue to submit all service requests online through the resident portal. All non-emergency requests will be addressed in order when we resume normal operations. Additionally, our maintenance team will be continuing to maintain the exterior property and grounds, as well as cleaning common areas (i.e. pressure washing).

The following items are considered emergency maintenance requests being performed at this time.

  • No power
  • Any major electrical problem or power outage
  • No hot water
  • Water leaks
  • Drain backups
  • Gas leaks or odor
  • No air/heat
  • Major lighting failure
  • Appliance failures
  • Lock outs
  • Fire/flood
  • Broken glass
  • Wildlife
  • Safety hazards/spills
  • Alarm issues (fire or smoke)
  • Forced entry
  • Elevator malfunction
  • Moisture damage
  • Pest control, immediate need