Since our last update, the COVID-19 pandemic has continued to evolve and information is released by the hour. In an effort to ensure that our residents are kept up to date with all pertinent information, we wanted to provide all of our residents with answers to the most frequently asked questions over the past few days.
Is the on-site management office closed?
Our on-site management office is OPEN and staffed. However, as of Wednesday 3/18, we have limited all face-to-face and in-person contact. This means that our staff is available to help you with any questions you may have, but will do so virtually! This means you can email us, call us, chat us through our website, or even message us through any of our social media channels. We are here to help our residents as much as we possibly can through these trying times.
My University has moved all classes online and closed the dorms. How does that affect my lease?
We understand that these are trying times and the closure of campus facilities and your classes being moved online have caused a lot of stress for the vast majority of our residents. However, please know that our community is not directly affiliated with the university and their on-campus closures do not impact your residence or your lease agreement. Our community remains open and all residents will continue to have full access to their apartments through the duration of their current lease agreement. We are extremely happy to be your “home away from home” and will continue to do all we can to make your time at our community over the next few weeks and months as enjoyable as possible during this time.
The COVID-19 pandemic has created some recent financial difficulty for me and/or my family and I will have trouble making my April rent payment. What should I do?
We know that many of our residents and residents’ families have felt the impact of this crisis directly, which may inhibit your ability to pay on time. As the next rent payment becomes due on April 1st, we are happy to have individual conversations with our affected residents regarding their potential financial hardship due to COVID-19. We remain committed to working with all of our residents to provide an agreeable plan to fulfill the terms of their lease agreement.
I am planning on moving out of my unit. What do I need to do before leaving?
Before vacating your unit, it is very important to communicate with the leasing office and inform them of your decision to move out so we can better assist you with proper move-out procedures. Please know that the terms of your lease are still in full effect and you will continue to be responsible for your rental obligations. Physically moving out of your apartment does not terminate your lease contract.
Can you remind me how I can get my package(s)?
First, we are directing the carriers to attempt to deliver your package directly to your front door. If for some reason you are not home, the carrier will deliver those packages to the management office and we will log them in to our system. If you receive a notification about a package received in our office, you can email your property and we can arrange a delivery or drop-off of your package. If we do not receive any specific requests about delivery of your package within 48 hours of receiving from the carrier, our team will attempt to place these packages outside your front door as quickly as possible. We will not be entering your unit to deliver these packages.
Is there an update on the amenities reopening?
Following updated recommendations from the CDC, we will continue to keep our amenities and common spaces closed to help promote social distancing until further notice. We appreciate your patience and understanding during this time.
Will the maintenance team complete my non-emergency maintenance requests?
Given the current conditions, our maintenance team will only be handling critical (emergency) service requests at this time. However, we ask that you please continue to submit all service requests online through the resident portal. All non-emergency requests will be addressed in order when we resume normal operations. Additionally, our maintenance team will be continuing to maintain the exterior property and grounds, as well as cleaning common areas (i.e. pressure washing).
Thank you for your continued patience as we provide updates as best as we can. Your health and well-being are of the utmost importance to us, and while these measures may pose a temporary inconvenience, we believe it is the right thing to do in order to maintain the overall welfare of the community. We look forward to re-opening our doors and welcoming you back into our offices and amenities as soon as it is appropriate.
The Preiss Company Management & Staff