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Resident Update #2

Dear Residents,

Hopefully all residents found yesterday’s update regarding the COVID-19 outbreak to be helpful and informative. The FAQs below were in part formed from feedback received following yesterday’s update.  Please continue to let us know if you have any additional questions or concerns.

How will I know if my community is affected by COVID-19?

At this time, we have not been made aware of any cases of COVID-19 at any of our communities. In the event that we are notified of any confirmed cases of COVID-19 where residents are affected, we will move quickly to notify the community directly and work with the state health department and CDC to assist the property as needed.

What additional measures is the property undertaking to ensure areas are clean and disinfected? 

Our property has engaged professional cleaning services to enhance the disinfection and cleaning procedures in high traffic areas and all shared common spaces, including elevators and hallways (if applicable). Additionally, we have stocked up on necessary cleaning and disinfectant supplies to make sure employees are able to constantly wipe down their work spaces, door handles, key pads, and other communal items. 

I really need to print, when will the amenities re-open?

As stated in yesterday’s update, our common area amenities are temporarily closed.  We know printing documents can be urgent in nature and therefore, we can accommodate special requests.  We are working hard to develop the appropriate protocol for amenity use on a more limited basis. We hope to have a resolution to share with all of our residents soon.  

How can I pay my rent?

You may still pay your rent in person, but we encourage and prefer you to utilize the online payment system through the resident portal or mail a physical check to our management office. 

How can I retrieve my packages? 

We have requested all carriers to attempt to deliver all packages to individual unit front doors. If you are not home, the carrier will bring them to the office.  However, as you know, we are still requesting residents to limit in-office visits; therefore, we are pleased to announce that we will be offering a package delivery service. You will need to email the staff at your property, provide your PIN, and we will drop off the package inside your front door within 1 business day.  Note: delivery times may vary based on availability. 

My roommate just got back from an international Spring Break trip and is sick?  What do I do?

Encourage your roommate to contact their health professional immediately. You should practice social distancing and ensure all of your common areas in the apartment have been thoroughly cleaned and disinfected.  Please refer to CDC guidelines here: https://www.cdc.gov/coronavirus/2019-nCoV/summary.html#anchor_1580064337377

Can I have visitors to my apartment?

We advise using your best judgment when bringing any visitors to your apartment, however there are no restrictions at this time.