Information Updates

Rent Assistance Resources

As you may have seen in the news, the Federal Government is providing $25B in emergency rental assistance funding, to be administered by state or local programs.

We’ve compiled a list of these resources provided by the cities, counties, and states in which we have communities. You may find this by clicking the button below. If you’re unsure which county your community is located in, please see the chart below.

One last note: Not all cities, counties, or states have programs set up just yet, which we have noted on the linked page, and others are not currently accepting applications as they update their requirements to meet the new federal guidelines. We’ll try to keep this updated as more information becomes available; it is current as of 3/10/2021.

103 ParkRaleighNCWake
104 AsheRaleighNCWake
105 FriendlyRaleighNCWake
109 ParkRaleighNCWake
1301 HillsboroughRaleighNCWake
1820 at CentennialRaleighNCWake
2604 HillsboroughRaleighNCWake
2811 HillsboroughRaleighNCWake
2909 OliverWichitaKSSedgwick
49 NorthCharlotteNCMecklenburg
61 VandyCharlestonSCCharleston
Arden VillasOrlandoFLOrange
Axis West CampusAustinTXTravis
Blue Ridge ApartmentsRaleighNCWake
Cabana Beach GainesvilleGainesvilleFLAlachua
Cabana Beach San MarcosSan MarcosTXHayes
Camden ForestWilmingtonNCNew Hanover
Campus EdgeRaleighNCWake
Eastern on 10thGreenvilleNCPitt
Estates at East RiversideAustinTXTravis
Estates at San AntonioSan AntonioTXBexar
Flats at Carrs HillAthensGAClarke
Gamecock VillageJacksonvilleALCalhoun
Gateway at HuntsvilleHuntsvilleTXWalker
High ViewSan AntonioTXBexar
LuxxSan AntonioTXBexar
Market 100StatesboroGABulloch
Method TownhomesRaleighNCWake
Mustang VillageWichita FallsTXWichita
Orion on OrpingtonOrlandoFLOrange
Park on MortonBloomingtonINMonroe
Plato’s Lofts at RandallWilmingtonNCNew Hanover
Proximity at 10thGreenvilleNCPitt
Quantum on West CallTallahasseeFLLeon
Rebel PlaceLas VegasNVClark
Red Wolf CrossingRaleighNCWake
Signature 1505RaleighNCWake
Signature 1909AustinTXTravis
Signature at Hartwell VillageSenecaSCOconee
The Boundary at West EndGreenvilleNCPitt
The Collective at AuburnAuburnALLee
The Collective at ClemsonClemsonSCPickens
The Forum at Sam HoustonHuntsvilleTXWalker
The NestRock HillSCYork
The OutpostSan MarcosTXHayes
The ProvincialConwaySCHorry
The Suites on PaseoSan DiegoCASan Diego
The WarehouseChapel HillNCOrange
University GlenRaleighNCWake
University LandingClarksvilleTNMontgomery
University MeadowsRaleighNCWake
University OaksRaleighNCWake
University Village at CharlotteCharlotteNCMecklenburg
University Village at ClemsonCentralSCPickens
University WoodsRaleighNCWake
Venue on GuadalupeAustinTXTravis
Village at East RiversideAustinTXTravis
Villas on GuadalupeAustinTXTravis
Wilshire LandingWilmingtonNCNew Hanover
Wolf CreekJonesboroARCraighead

An Update from Your Community

Greetings Residents,

We would like to thank you for choosing The Preiss Company, and we hope that you are settling into your new home!  As we continue to navigate through challenges with COVID-19 across our nation, we want to ensure that our residents’ health and well-being is our top priority. Please review the following reminders and guidelines regarding the community policies. We feel strongly that adhering to these policies will help all of us enjoy our experience together.  

  • Face coverings should be worn at all times when you are outside of your apartment. This includes, but is not limited to the following spaces: leasing office, stairwells, elevators, study room, clubhouse, parking lots, garages and/ rooftop.
  • We also ask that if a team member or an authorized vendor needs to access your apartment, that you either leave the unit, or wear a face covering. Please note that our team, as well as vendors, are required to self-screen every day before entering the property, and more specifically, your apartment.
  • Please be considerate of your roommates. Establish rules about guests and noise levels. We strongly encourage limiting any guests at this time. If you wish to have guests, we recommend fewer than 5 at a time. Have a discussion with your roommates about quiet hours within the apartment. Everyone’s schedule varies and it’s important to be mindful.
  • Our leasing office is open. However, in an effort to promote social distancing, we encourage you to utilize the resident portal to pay rent, submit maintenance and reserve amenities. You may contact our office with any questions.
  • Please know that our community is not directly affiliated with the University. Any changes or closures that take place on campus do not impact your residence or your lease agreement. Our community remains open and all residents will continue to have full access to their apartments throughout the duration of their current lease agreement.
  • We will continue to follow all state and local guidelines regarding the amenity spaces and clubhouse for prevention measures.  
  • Our service team will continue to address all work orders in a timely manner. Staff members will do our best to schedule times with you, this way you can plan to be in your room or out of the apartment.  
  • Remember to wash your hands multiple times throughout the day. Also, utilize the sanitizers that are provided in our common areas and practice social distancing. Please follow CDC guidelines on self-quarantining and testing. Should you come into contact with anyone that has or is assumed to have COVID-19, we strongly encourage you to get tested and self-quarantine. In the event you test positive for COVID-19, please use this form to report the results to your property manager:

From all of us at The Preiss Company, we are grateful for everyone’s patience and understanding as we continue to support one another.  


The Preiss Company Management & Staff


Information for Your Upcoming Move-In

Hello Incoming Residents & Guarantors,

Thank you for choosing a Preiss Company community as your new home away from home! Our teams have been hard at work preparing our community for your arrival. Although we are in uncertain times, we remain dedicated to providing you with the best that off campus housing has to offer.

Given the unprecedented effects of COVID-19, we are implementing a contactless move in process across all Preiss Company properties. This will not change the quality of your experience but gives us the opportunity to practice proper physical distancing and ensure we keep our residents and staff as safe and healthy as possible. 

In order to make your move-in experience as seamless and efficient as possible, each resident will need to have all of the items listed below completed by August 1st. These items must be completed in order for you to receive keys to your new apartment.  

Moving In – 4 Simple Steps:

Complete the following steps by August 1st*

  1. Sign your Updated Lease with Unit Assignment (Assignment Addendum)
    • This has been emailed to you to the email address provided on your application. If you have not received this assignment, please contact your leasing office as soon as possible.
    • Make sure all outstanding paperwork has been completed by August 1st. 
  2. Update Your Resident Information (see link below)
    • Provide us with updated contact information so that we are able to reach you, your guarantor, and your emergency contact with community updates.
    • Register your vehicle (if applicable)
    • Register any pets (if applicable). If you have not already registered your pet, please reach out to the office now to add them onto your lease. If you do not register your pet by the August 1st deadline, you will not be able to bring your pet or register it until September 1st. You can easily start the registration process by uploading your pet’s vaccination records and photo in the link below Step 4.
  3. Submit Your First Rental Payment (see link below)  Paying online is simple and easy. Payments must include your first installment amount in full, as well as any extra additional items you may have.
    • Paying Online? The e-check option is free.
    • If you want to mail a personal check, cashier’s check, or money order to our management office. For details on where to mail your payment, or who to make it payable to, please check your email for a property-specific copy of this letter.
  4. Secure Required Liability Insurance (see link below) via one of the following options:
    *You may have selected the option to add liability insurance through the property at the time of lease signing. If you elected this option, “Landlord Liability Insurance” would be listed on the front page of your lease agreement and included in the breakdown of rent on your move in letter.  If so, simply select the first option in the link below.
    • Sign up for Landlord Liability insurance through the property at $12/month.  This policy is liability only and does not cover personal contents.  This amount would simply be added to your rent monthly.
    • Sign up for Renter’s Insurance with ePremium.  This policy generally covers personal contents.
    • Upload your 3rd-party private liability insurance for review (i.e. State Farm, Allstate, Geico, etc). For details on your property’s specific insurance requirements, including coverage amounts and specifying your property as an interested party, please click the button below and select your property.

* Please note: Vista Denver has different deadlines. Please refer to the version of the letter emailed to you for your specific deadlines.

Steps 2-4 are easily taken care of by filling out your electronic Move In Information Form here: 

Your move-in letter is on the way. This will include information about your roommates, monthly rental installment, staggered move in times and so much more.

What can I expect for move-in day? 

If you have completed the items above, you are on your way to a successful move-in experience!  

On move-in day, please remember to bring your photo ID.  Keys will not be able to be distributed without proper photo identification.

In order to respect those around you, face coverings must be worn at all times when around others outside of your family unit.  Additionally, guests will be limited to no more than 2. For example, this would mean that only you, your mom, and your dad would be able to be physically present for move-in day. Keep in mind that you can always choose to move in AFTER our designated move-in day to avoid the crowd. If you choose to move in at a later date, please reach out to our office and we will coordinate a time and date that is more convenient for you. Due to the current COVID-19 restrictions, we will not be able to assist anyone who is not wearing a face covering.

How are our teams preparing to make the units ready in a sanitary environment?

The Preiss Company is dedicated to the safety of our staff as well as our incoming residents. To ensure the cleanest and most sanitary move-in process as possible, all of our team members and vendors will be required to wear face coverings, gloves, and all other appropriate PPE while in the apartment units. The number of team members allowed in one unit at any given time will be restricted to ensure proper physical distancing. Our professional vendors will be completing additional sanitation practices throughout our unit turnover process. In addition, your property’s staff will fully clean the common areas and vacant bedrooms in every apartment with an electrostatic sprayer as the last and final step prior to move-in.

We look forward to seeing you very soon. Until we see each other, follow your community on social media to participate in fun giveaways and find out more about our community!

Stay well, 

The Preiss Company Management


University Updates – Fall 2020 reopening

Below are a list of Universities who have provided any kind of update about their plans to resume in-person classes for the Fall 2020 semester.

Clemson University

East Carolina University

Florida Atlantic University

Georgia Southern University

NC State University

UNC Chapel Hill

University of Georgia

University of Texas System

Wichita State University


Resident Update #3

Dear Residents,

Since our last update, the COVID-19 pandemic has continued to evolve and information is released by the hour.  In an effort to ensure that our residents are kept up to date with all pertinent information, we wanted to provide all of our residents with answers to the most frequently asked questions over the past few days. 

Is the on-site management office closed?  

Our on-site management office is OPEN and staffed.  However, as of Wednesday 3/18, we have limited all face-to-face and in-person contact.  This means that our staff is available to help you with any questions you may have, but will do so virtually!  This means you can email us, call us, chat us through our website, or even message us through any of our social media channels.  We are here to help our residents as much as we possibly can through these trying times.

My University has moved all classes online and closed the dorms.  How does that affect my lease?

We understand that these are trying times and the closure of campus facilities and your classes being moved online have caused a lot of stress for the vast majority of our residents. However, please know that our community is not directly affiliated with the university and their on-campus closures do not impact your residence or your lease agreement. Our community remains open and all residents will continue to have full access to their apartments through the duration of their current lease agreement.  We are extremely happy to be your “home away from home” and will continue to do all we can to make your time at our community over the next few weeks and months as enjoyable as possible during this time.

The COVID-19 pandemic has created some recent financial difficulty for me and/or my family and I will have trouble making my April rent payment.  What should I do?

We know that many of our residents and residents’ families have felt the impact of this crisis directly, which may inhibit your ability to pay on time.  As the next rent payment becomes due on April 1st, we are happy to have individual conversations with our affected residents regarding their potential financial hardship due to COVID-19.  We remain committed to working with all of our residents to provide an agreeable plan to fulfill the terms of their lease agreement.   

I am planning on moving out of my unit. What do I need to do before leaving? 

Before vacating your unit, it is very important to communicate with the leasing office and inform them of your decision to move out so we can better assist you with proper move-out procedures. Please know that the terms of your lease are still in full effect and you will continue to be responsible for your rental obligations. Physically moving out of your apartment does not terminate your lease contract.

Can you remind me how I can get my package(s)?

First, we are directing the carriers to attempt to deliver your package directly to your front door.  If for some reason you are not home, the carrier will deliver those packages to the management office and we will log them in to our system. If you receive a notification about a package received in our office, you can email your property and we can arrange a delivery or drop-off of your package.  If we do not receive any specific requests about delivery of your package within 48 hours of receiving from the carrier, our team will attempt to place these packages outside your front door as quickly as possible. We will not be entering your unit to deliver these packages.

Is there an update on the amenities reopening?

Following updated recommendations from the CDC, we will continue to keep our amenities and common spaces closed to help promote social distancing until further notice. We appreciate your patience and understanding during this time. 

Will the maintenance team complete my non-emergency maintenance requests?

Given the current conditions, our maintenance team will only be handling critical (emergency) service requests at this time. However, we ask that you please continue to submit all service requests online through the resident portal. All non-emergency requests will be addressed in order when we resume normal operations. Additionally, our maintenance team will be continuing to maintain the exterior property and grounds, as well as cleaning common areas (i.e. pressure washing). 

Thank you for your continued patience as we provide updates as best as we can. Your health and well-being are of the utmost importance to us, and while these measures may pose a temporary inconvenience, we believe it is the right thing to do in order to maintain the overall welfare of the community. We look forward to re-opening our doors and welcoming you back into our offices and amenities as soon as it is appropriate.


The Preiss Company Management & Staff


Resident Update #2

Dear Residents,

Hopefully all residents found yesterday’s update regarding the COVID-19 outbreak to be helpful and informative. The FAQs below were in part formed from feedback received following yesterday’s update.  Please continue to let us know if you have any additional questions or concerns.

How will I know if my community is affected by COVID-19?

At this time, we have not been made aware of any cases of COVID-19 at any of our communities. In the event that we are notified of any confirmed cases of COVID-19 where residents are affected, we will move quickly to notify the community directly and work with the state health department and CDC to assist the property as needed.

What additional measures is the property undertaking to ensure areas are clean and disinfected? 

Our property has engaged professional cleaning services to enhance the disinfection and cleaning procedures in high traffic areas and all shared common spaces, including elevators and hallways (if applicable). Additionally, we have stocked up on necessary cleaning and disinfectant supplies to make sure employees are able to constantly wipe down their work spaces, door handles, key pads, and other communal items. 

I really need to print, when will the amenities re-open?

As stated in yesterday’s update, our common area amenities are temporarily closed.  We know printing documents can be urgent in nature and therefore, we can accommodate special requests.  We are working hard to develop the appropriate protocol for amenity use on a more limited basis. We hope to have a resolution to share with all of our residents soon.  

How can I pay my rent?

You may still pay your rent in person, but we encourage and prefer you to utilize the online payment system through the resident portal or mail a physical check to our management office. 

How can I retrieve my packages? 

We have requested all carriers to attempt to deliver all packages to individual unit front doors. If you are not home, the carrier will bring them to the office.  However, as you know, we are still requesting residents to limit in-office visits; therefore, we are pleased to announce that we will be offering a package delivery service. You will need to email the staff at your property, provide your PIN, and we will drop off the package inside your front door within 1 business day.  Note: delivery times may vary based on availability. 

My roommate just got back from an international Spring Break trip and is sick?  What do I do?

Encourage your roommate to contact their health professional immediately. You should practice social distancing and ensure all of your common areas in the apartment have been thoroughly cleaned and disinfected.  Please refer to CDC guidelines here:

Can I have visitors to my apartment?

We advise using your best judgment when bringing any visitors to your apartment, however there are no restrictions at this time.


Resident Update #1

Dear Residents, 

As the novel coronavirus (COVID-19) spreads across the globe and rapidly affects communities across the country, many organizations and institutions are taking action to ensure the safety and security of their students, employees, and residents. During this threat, the comfort and safety of all Preiss Company communities, residents and staff will remain our number one priority. We understand that this threat may cause some stress and feelings of uncertainty, therefore our team has decided to take proactive and preventative measures to keep your minds at ease. We have compiled some frequently asked questions that will better assist all of our students, guarantors, and resident guardians in understanding changes at the community level.

How can I contact management and staff at the property?

In order to promote social distancing and keep residents and staff healthy, we ask that all residents refrain from in-person visits to the management office until further notice. All residents may call our offices directly or email them (contact information for each property is available by logging into your resident portal). Our teams will still be present in the office and will be working to serve all of our residents as needed.  

My university just announced that in-person classes have been canceled until further notice.  How does this affect my lease?

There are no changes to your lease or residency at your community if your university has cancelled in-person classes.

All of my classes may now be online.  Will I be able to use the internet at the property to access my online courses? 

The internet bandwidth at your property will be sufficient for all of our residents to use during this time.  We are in constant communication with our internet service providers to ensure that any connectivity or speed issues can be resolved quickly and efficiently.   

What about maintenance? Can I still submit maintenance requests?

Yes, you may still submit maintenance requests through the resident portal. However, we would ask that you focus solely on priority items at this time. If there are small maintenance items that aren’t emergencies and do not disrupt the comfort of your home, we ask that you consider delaying these non-essential requests at this time.  Our maintenance team will be undergoing additional training to better deploy safe facilities protocols during this time.

Will I still be able to use the common area amenities at the property?

Effective immediately, we will be closing all common area amenities for a period of time until we can effectively implement protocols and schedules that allow for open and safe use for all residents.

Is the property still planning on holding community events? 

At this time, all group events will be canceled or postponed until further notice. We will resume our best-in-class social events once we are assured that there is no risk to anyone’s health. However, in the meantime, we will be brainstorming new, innovative, and creative ways to engage our residents through other smaller and unique events and programming. Please continue to follow us on all social media platforms for updates to our resident life calendar. 

Will the property shuttle still run on schedule (if applicable)?

We will continue to operate the property shuttle, but the schedule may vary based on the university calendar and in-room instruction decisions. If there are no physical classes being held on campus, shuttle service will be stopped until in-room instruction begins. Please continue monitoring our social media accounts and other communications regarding any future adjustments to the shuttle schedules.

From all of us at The Preiss Company, we appreciate your cooperation and understanding during this stressful time.  Our number one priority is to keep our residents safe and healthy and we believe these measures to be necessary and prudent based on the available information.  Should circumstances change over the coming days and weeks, our policies and procedures will adjust accordingly. We will continue to provide frequent updates to all residents and guarantors over the next few weeks.


The Preiss Company Management & Staff