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Bank Assistance Resources

Bank of America

Effective Thursday, March 19, Bank of America announced it would do the following for customers with no negative credit bureau reporting for up-to-date clients:

  • Will refund overdraft fees, non-sufficient funds fees and monthly maintenance fees upon request for banking and small business customers
  • Will defer payments and issue refunds on late fees upon request for banking and small business customers
  • Will defer payments and issue refunds on late fees for small business loans upon request
  • Will defer payments, with payments added to the end of the loan, for auto loans upon request
  • Will defer payments, with payments added to the end of the loan, for mortgages and home equity lines of credit owned by Bank of America upon request
  • Will suspend foreclosure sales, evictions and repossessions

Capital One Bank

In an email to CNBC Make It, the bank said it would offer the following: 

  • Will offer financial relief options upon request, including limiting fees, providing minimum payment assistance and offering deferred loan payments

Citi Bank

Effective Monday, March 9, Citi will do the following for an initial 30 days:

  • Will waive fees on monthly services and penalties for early CD withdrawal for banking customers
  • WIll waive monthly service fees, remote deposit capture charges and penalties for early CD withdrawal for small business customers
  • Offer credit line increases and collection forbearance programs for credit card customers
  • Offer a range of hardship programs through their service provider, Cenlar FSB, for eligible mortgage customers

PNC Bank

In an email to CNBC Make It, the bank said it would offer the following: 

  • Will waive or refund fees associated with deposit accounts or lending products, including credit cards and mortgages
  • Will offer assistance programs for customers with consumer or business loans, credit cards or mortgages
  • Will offer emergency hardship loans at a “low rate” for qualified consumer customers and employees

TD Bank

In an email to CNBC Make It, the bank said it would offer the following: 

  • Will offer financial relief options upon request, including fee refunds, early penalty-free access to CDs and payment extensions

Truist (formerly SunTrust and BB&T)

Truist instituted a number of relief measures: 

  • Offers payment relief assistance for clients on consumer loans, personal credit cards, business credit cards and business loans
  • Will temporarily waive ATM surcharge fees
  • Will offer 5% cash back for qualifying purchases at grocery stores and pharmacies through April 15, 2020

Wells Fargo

In an email to CNBC Make It, the bank said it would offer the following: 

  • Will offer fee waivers, payment deferrals and other expanded assistance for credit card, auto, mortgage, small business and personal lending customers who contact Wells Fargo directly
  • Will suspend residential property foreclosure sales, evictions and involuntary auto repossessions