Welcome to the Preiss Company COVID-19 Resource Page

Our goal is to provide to you as much up to date information in regards to our response and actions to this constantly evolving situation. We understand you have many questions and we seek to answer them by not only updating this page, but also directly sending email updates as things continue to change.

Our offices across the country remain staffed at this time but we have eliminated any direct face to face interaction. However, we are still available to receive phone calls, accept packages, respond to emails, and showcase the property via virtual tours.

We will continue to make any adjustments as needed and follow the guidance of the Centers for Disease Control and Prevention (CDC). Our top priority is to remain committed to the health and safety of all of our communities.

Frequently Asked Questions

In the event that we are notified of any confirmed cases of COVID-19 where residents are affected, we will move quickly to notify the community directly and work with the local health department and CDC to assist the property as needed.

Please see the CDC recommendations and precautions available here, including the following:

Practice good hygiene:

  • Stop handshaking – use other noncontact methods of greeting
  • Clean hands at the door and at regular intervals.
  • Create habits and reminders to avoid touching your face and cover coughs and sneezes.
  • Disinfect surfaces like doorknobs, tables and handrails regularly.
  • Increase ventilation by opening windows or adjusting air conditioning.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow CDC’s recommendations for using a facemask.
    • CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
    • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to  others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

Avoid Crowding:

  • Use online transactions where possible
  • Consider limiting attendance at larger gatherings.

For information about handwashing, see CDC’s Handwashing website

For information specific to healthcare, see CDC’s Hand Hygiene in Healthcare Settings

These are everyday habits that can help prevent the spread of several viruses. CDC does have specific guidance for travelers.

Our offices across the country remain staffed at this time but we have eliminated any direct face to face interaction. However, we are still available to receive phone calls, accept packages, respond to emails, and showcase the property via virtual tours.

We will continue to make any adjustments as needed and follow the guidance of the Centers for Disease Control and Prevention (CDC). Our top priority is to remain committed to the health and safety of all of our communities.

We encourage any resident experiencing any health concern to immediately make contact with a health care professional. Your healthcare provider can help you decide if you need to be evaluated in person or tested. 

If you have a medical emergency and need to call 911, notify the dispatch personnel that you may be experiencing symptoms of COVID-19.

We will gladly help make referrals to campus and community resources. Please reach out to your management team. The CDC has issued additional recommendations to curb the spread of illness and they can be found here.

Given the current conditions, our maintenance team will only be handling critical (emergency) service requests at this time. However, we ask that you please continue to submit all service requests online through the resident portal. All non-emergency requests will be addressed in order when we resume normal operations. Additionally, our maintenance team will be continuing to maintain the exterior property and grounds, as well as cleaning common areas (i.e. pressure washing).

The following items are considered emergency maintenance requests being performed at this time.

  • No power
  • Any major electrical problem or power outage
  • No hot water
  • Water leaks
  • Drain backups
  • Gas leaks or odor
  • No air/heat
  • Major lighting failure
  • Appliance failures
  • Lock outs
  • Fire/flood
  • Broken glass
  • Wildlife
  • Safety hazards/spills
  • Alarm issues (fire or smoke)
  • Forced entry
  • Elevator malfunction
  • Moisture damage
  • Pest control, immediate need

Until further notice, all non-essential property amenities such as fitness centers, pools, business centers, and additional amenities in the community will be closed.

All essential community amenities such as mail rooms and package storage/lockers will remain open.

As of 3/12/20, all group events will be canceled or postponed until further notice. We will resume our best-in-class social events once we are assured that there is no risk to anyone’s health. However, in the meantime, we will be brainstorming new, innovative, and creative ways to engage our residents through other smaller and unique events and programming. Please continue to follow us on all social media platforms for updates to our resident life calendar.

We know that many of our residents and residents’ families have felt the impact of this crisis directly, which may inhibit your ability to pay on time. 

It’s important to understand that all existing rent and related obligations remain in place. We are committed to helping those directly impacted by the pandemic, but we rely on timely rent payments to pay our employees who maintain the cleanliness and safety of our community as well as meet our financial obligations like mortgages, tax, utility, and insurance payments.

If you have suffered financially because of the outbreak, please contact your leasing office. We are all in this together and we are committed to working with our residents during this difficult time.

Many of our properties have added a drop box located outside of your leasing office that provides you the ability to drop off a physical payment (personal check, money order). This box is secure and will be checked periodically throughout the business day. Please confirm with your leasing office if they have one available.

You also have the ability to send your payment via mail to the leasing office address. During this time, we recommend utilizing the online payment portal as this will be the most ideal method during this time.

Please refer to this page which will explain all of your payment options.

Before vacating your unit, it is very important to communicate with your leasing office and inform them of your decision to move out so we can better assist you with proper move-out procedures. Please know that the terms of your lease are still in full effect and you will continue to be responsible for your rental obligations. Physically moving out of your apartment does not terminate your lease contract.

First, we are directing the carriers to attempt to deliver your package directly to your front door. If for some reason you are not home, the carrier will deliver those packages to the management office and we will log them in to our system. If you receive a notification about a package received in your office, you can email your property and we can arrange a delivery or drop-off of your package. If we do not receive any specific requests about delivery of your package within 48 hours of receiving from the carrier, our team will attempt to place these packages outside your front door as quickly as possible. We will not be entering your unit to deliver these packages.

Please contact the on-site management office and a member of our team will be able to coordinate printing your document and arranging a delivery.

As you probably know, we are a private organization that has no affiliation with the University.  Our leases are not tied to the University’s academic calendar and all residents can continue to enjoy their apartment and learn online in the comforts of their own home. 

The vast majority of our students at our communities nationwide have elected to stay in their apartments. In fact, some of our students have no other home to go to or are unable to go home due to travel restrictions. 

We have continued to remain open and operational at all of our sites across the country to serve these residents during this crisis. Providing housing for students during this critical time benefits not only those students, but the larger community as well.

Please understand that the property will continue to make vacant rooms available to any qualified applicant who signs a lease during this time. We are committed to providing all residents with a healthy and safe place to live within the parameters and obligations of our lease agreement.

We will notify you and your roommates in advance if a vacant room in your unit has been leased.

We are excited to welcome you to your new home! Please contact your on-site management office and a member of our team will assist you in coordinating your move-in.

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