Welcome to the Preiss Company COVID-19 Resource Page

Our goal is to provide to you as much up to date information in regards to our response and actions to this constantly evolving situation. We understand you have many questions and we seek to answer them by not only updating this page, but also directly sending email updates as things continue to change.

Our offices across the country remain staffed, but we are actively limiting face-to-face interaction to the extent possible. We encourage you to reach out via phone, email, or chat on our community websites, and tours may be booked through our community websites as well. Amenities will be opened as it becomes safe and legal to do so, and reservations are required. Lastly, we are requesting all residents to make appointments for maintenance needed in their unit.

We will continue to make any adjustments as needed and follow the guidance of the Centers for Disease Control and Prevention (CDC). Our top priority is to remain committed to the health and safety of all of our communities.

Frequently Asked Questions

Please see the CDC recommendations and precautions available here, including the following:

Practice good hygiene:

  • Stop handshaking – use other noncontact methods of greeting
  • Clean hands at the door and at regular intervals.
  • Create habits and reminders to avoid touching your face and cover coughs and sneezes.
  • Disinfect surfaces like doorknobs, tables and handrails regularly.
  • Increase ventilation by opening windows or adjusting air conditioning.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow CDC’s recommendations for using a facemask.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

Avoid Crowding:

  • Use online transactions where possible
  • Consider limiting attendance at larger gatherings.

For information about handwashing, see CDC’s Handwashing website

For information specific to healthcare, see CDC’s Hand Hygiene in Healthcare Settings

These are everyday habits that can help prevent the spread of several viruses. CDC does have specific guidance for travelers.

Update: As of early June, all of our communities have reopened, although some may be operating under limited office hours.

Our offices across the country remain staffed at this time but we have eliminated any direct face to face interaction. However, we are still available to receive phone calls, accept packages, respond to emails, and showcase the property via virtual tours.

We will continue to make any adjustments as needed and follow the guidance of the Centers for Disease Control and Prevention (CDC). Our top priority is to remain committed to the health and safety of all of our communities.

We encourage any resident experiencing any health concern to immediately make contact with a health care professional. Your healthcare provider can help you decide if you need to be evaluated in person or tested. 

If you have a confirmed positive test, please report it to management using this form.

If you have a medical emergency and need to call 911, notify the dispatch personnel that you may be experiencing symptoms of COVID-19.

We will gladly help make referrals to campus and community resources. Please reach out to your management team. The CDC has issued additional recommendations to curb the spread of illness and they can be found here.

Update: As of early June 2020, all of our communities have reopened, and we have resumed normal maintenance services, with added precautions: We are requiring residents to select a time window in which our staff will be in the apartment, and encouraging residents to vacate the apartment during that time, as well as requiring full PPE usage by our maintenance staff at all times they are in the apartment.

Given the current conditions, our maintenance team will only be handling critical (emergency) service requests at this time. However, we ask that you please continue to submit all service requests online through the resident portal. All non-emergency requests will be addressed in order when we resume normal operations. Additionally, our maintenance team will be continuing to maintain the exterior property and grounds, as well as cleaning common areas (i.e. pressure washing).

The following items are considered emergency maintenance requests being performed at this time.

  • No power
  • Any major electrical problem or power outage
  • No hot water
  • Water leaks
  • Drain backups
  • Gas leaks or odor
  • No air/heat
  • Major lighting failure
  • Appliance failures
  • Lock outs
  • Fire/flood
  • Broken glass
  • Wildlife
  • Safety hazards/spills
  • Alarm issues (fire or smoke)
  • Forced entry
  • Elevator malfunction
  • Moisture damage
  • Pest control, immediate need

Update: As of late May 2020, property amenities have begun reopening utilizing a reservation system. Please contact your property’s office for more information specific to your community and its amenities.

Until further notice, all non-essential property amenities such as fitness centers, pools, business centers, and additional amenities in the community will be closed.

All essential community amenities such as mail rooms and package storage/lockers will remain open.

We know that many of our residents and residents’ families have felt the impact of this crisis directly, which may inhibit your ability to pay on time. 

It’s important to understand that all existing rent and related obligations remain in place. We are committed to helping those directly impacted by the pandemic, but we rely on timely rent payments to pay our employees who maintain the cleanliness and safety of our community as well as meet our financial obligations like mortgages, tax, utility, and insurance payments.

If you have suffered financially because of the outbreak, please contact your leasing office. We are all in this together and we are committed to working with our residents during this difficult time.

Update: All of our offices have reopened as of early June, although some may have limited office hours. While we are open and able to accept payments in-person, we strongly encourage you to utilize one of our contactless payment options. Please reach out to your property’s office for more information.

Many of our properties have added a drop box located outside of your leasing office that provides you the ability to drop off a physical payment (personal check, money order). This box is secure and will be checked periodically throughout the business day. Please confirm with your leasing office if they have one available.

You also have the ability to send your payment via mail to the leasing office address. During this time, we recommend utilizing the online payment portal as this will be the most ideal method during this time.

Please refer to this page which will explain all of your payment options.

Before vacating your unit, it is very important to communicate with your leasing office and inform them of your decision to move out so we can better assist you with proper move-out procedures. Please know that the terms of your lease are still in full effect and you will continue to be responsible for your rental obligations. Physically moving out of your apartment does not terminate your lease contract.

Update: All of our communities’ offices have reopened as of early June. Subject to staffing availability, some communities may still be delivering packages, while others may only be offering pick-up at the office. We encourage you to reach out to your property’s office for more details.

First, we are directing the carriers to attempt to deliver your package directly to your front door. If for some reason you are not home, the carrier will deliver those packages to the management office and we will log them in to our system. If you receive a notification about a package received in your office, you can email your property and we can arrange a delivery or drop-off of your package. If we do not receive any specific requests about delivery of your package within 48 hours of receiving from the carrier, our team will attempt to place these packages outside your front door as quickly as possible. We will not be entering your unit to deliver these packages.

Update: Many of our sites have reopened amenities, including business centers with printing, on a reservation-basis as of early June. Please contact your property’s office for more information specific to your community.

Please contact the on-site management office and a member of our team will be able to coordinate printing your document and arranging a delivery.

As you probably know, we are a private organization that has no affiliation with any University.  Our leases are not tied to any University’s academic calendar and all residents can continue to enjoy their apartment and learn online in the comforts of their own home. 

The vast majority of our students at our communities nationwide have elected to stay in their apartments. In fact, some of our students have no other home to go to or are unable to go home due to travel restrictions. 

We have continued to remain open and operational at all of our sites across the country to serve these residents during this crisis. Providing housing for students during this critical time benefits not only those students, but the larger community as well.

Please understand that the property will continue to make vacant rooms available to any qualified applicant who signs a lease during this time. We are committed to providing all residents with a healthy and safe place to live within the parameters and obligations of our lease agreement.

We will notify you and your roommates in advance if a vacant room in your unit has been leased.

We are excited to welcome you to your new home! Please contact your on-site management office and a member of our team will assist you in coordinating your move-in.